New
Essential Methods software license owners are entitled to thirty days of free
technical support (via e-mail) starting the date of purchase. However, we
strongly recommend that you purchase an Essential Methods technical support
agreement to accompany your software.
Technical Support Agreements
Essential Methods support agreements entitle owners to receive support via
e-mail from 9:00 a.m. to 6:00 p.m. ET for a
period of one year. Support agreements are renewable on an annual basis.
Essential
Methods support agreement owners are entitled to a free upgrade to any new
product releases occurring during their support agreement ownership period (for
example from v2.5 to v3.0). Essential Methods support agreement owners will be
notified via e-mail when product upgrades or enhancements are released and
available, and will have immediate download access to those upgrades and
enhancements.
Questions about our
support agreements? Call us at 1-888-843-1559 or e-mail
.
Contact Technical Support
The Essential Methods technical support team is available weekdays from 9:00 a.m. to 6:00 p.m. ET.
E-mail:
Phone: (888) 843-1559
Fax: (703) 837-1520
You can also access technical information by looking at the following sources:
